In the past month, I've stayed at three Holiday Inn Express hotels. Two different ones in Liverpool and one in Bristol. For the most part, the experience is consistent and I get what I'm expecting. However, where they've fallen short is with their internet charge policies.The rooms are consistent, the breakfasts are consistent, the lobbies are consistent, the check-in processes are consistent, so why can't make their internet charge policies consistent? One was up front about the charge. However, they waived the charge for Priority Club members (which I am) and they told that to me as soon as I checked in. Another one didn't communicate the charge of 5 pounds up front, but they still waived it because I am a Priority Club member.
Yet, this weekend, I called down to the front desk at the Bristol HI Express to ask how to connect to their wireless network. Their response was that it would cost me 12 pounds. Twelve pounds?! I asked them if that charge applied to Priority Club members. They said that it did indeed. Piss off!
3 comments:
I entered this site by chance, but I found very interesting. A greeting to all the people who visit this page.
@baresytapas - Thanks! I'm glad you enjoy it. And speaking of bares y tapas, I'll be enjoying some of that craic tonight. :D
Welcome to the blog!
Steve,
glad to hear you likes Bristol, sorry I missed you, we've go an office there that I stop by at when I'm over... Still have to work out the timing on those trips.
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